New web-site is coming in 2023. Our specialty store "MaBelle" is located at 300 St-Paul Est, Montreal H2Y 1H2 (marché Bonsecours). Come and visit us for a new collection of winter clothes, as not all of our products are currently featured on our website.

Shipping Information

Natural Clothing & Home Textile

Our company is a professional importer of high value-added products. By high added value, we mean clothing and home textiles made of quality natural fabrics that are environmentally friendly for our planet and play an important role in maintaining a healthy lifestyle for you due to the beneficial properties endowed with nature that we offer at the most competitive prices in Canada.

SHIPPING AND TAXES

We ship to all provinces and territories in Canada, and to the United States of America. All shipping and handling charges will be applied to your purchase at time of checkout. 

For residents of Canada, the applicable sales tax will be charged depending on province or territory of residence (Prince Edward Island, Nova Scotia, New Brunswick, Newfoundland and Labrador 15%; Quebec 14.975%; , Ontario, Manitoba 12%; British Columbia 12%; Saskatchewan 11%; Alberta, Northwest Territories, Nunavut, Yukon 5%). Residents of the United States of America, Australia, and the United Kingdom will not be charged sales tax.

We are not responsible for any customs or duties that may arise from shipping outside of Canada. Customs and duties are the sole responsibility of the buyer.

Due to high volume of frauds, we are shipping all our parcels with a card for pickup. There is no option of delivery to your door. Please consider this before making any purchase on our website. 

Please allow 5 – 15 business days for the processing and shipping of your order. You will be emailed a tracking number once your order has been processed and shipped.

Insurance and Tracking Your Order
Insurance and tracking are included in the shipping and handling charges. Your tracking number will be emailed to you once your order has been shipped — please ensure that the email you have provided us is valid. Track your package via Canada Post, or the United States Postal Service (USPS) for packages that have entered the United States; follow the instructions given on their respective homepages. We reserve the right to use any other courier company such as DHL, UPS or FedEx to ensure that our customers receive their orders safely.

Canada
Orders $0 – $128: $29 CAD
Orders $129 and up: Free Shipping
Pick Up Available in Montreal

USA
Orders $0 – $488: $69 CAD
Orders $489 and up: $29 CAD (customer will receive a follow-up invoice for any additional shipping costs)

Australia & UK
Orders $799 – $1999: $149 CAD
Orders $2000 – $2999: $189 CAD
Orders $3000 and up: $199 CAD 

Please note that due to the high cost of processing small packages destined to EU countries, Australia and the UK, there is a $799 order minimum.

Our responsibility is our transparency 

Ziptown Trading ensures that each parcel is carefully prepared and protected to limit damage during transportation. We cannot be held responsible for delivery delays incurred by the courier. We shall not be liable or responsible for any delays, loss or damages when this is caused by or results from any force major events including a) acts of God; b) flood, fire, earthquake or explosion; war or invasion, hostilities, terrorists acts riot or other civil unrest; government order or law, epidemic, pandemic, that may cause global outbreak, emergency states and other similar events beyond the reasonable control.

Ownership and responsibility are transferred from Ziptown Trading to the customer as soon as the parcel is given to the carrier. Products are carried at the client’s risk. The customer must check the parcel condition upon delivery, prior to opening the package. All open packages can not be reported as damaged and will be under the client’s responsibility.

It’s up to us to do it right for you 

What if a package is not claimed, or if a package is refused by the customer due to the signature required?

If a package is not claimed by the customer, it will automatically be returned to Ziptown Trading by the carrier. Packages refused by the customer during delivery are also returned to Ziptown Trading. In case of the refusal or non-claim of the package, the shipping costs that we paid to deliver the package as well as the return costs billed by the courier will be charged to the customer who refused or did not collect the package from the carrier. Please place your orders wisely. 

Fraud Prevention
In order to protect you and TSARIA.CA from fraudulent transactions, all purchases and transactions made through this website will be through PayPal, a reputable and secure third party. TSARIA.CA also reserves the right, at our discretion, not to ship items ordered or purchased on this website to certain addresses. In the event that we choose not to ship an item, you will be notified by e-mail, and any amount charged to you will be refunded.